Member FAQs

Within your welcome email, your barcode for the app will be mentioned within. If you are missing your barcode information, please see the front desk to provide you with the information.

Website: myiclubonline.com

Information Needed (As presented on your agreement):

• Full Name
• Agreement #
• Postal Code
• Email

Myiclub Provides the following information for Gold's Gym Members:

• Group Fitness Class booking
• Personal Information (Can be updated by member)
• Invoice History for all payments made
• Billing Information / Members may update their billing through this system
• Make a payment to their account, past due or prepay
• Agreement Information
• Check in History

Please see below "Quick reference guide to help you find your Gold's Gym BC barcode"

Gold's Gym BC App, member registration guide.

All questions can be directed to your home club:

Gold's Gym West Broadway

Monday – Friday // 5:00am – 11:00pm, Saturday and Sunday // 7:00am – 10:00pm

604-620-4653 · 709 West Broadway, Vancouver, BC V5Z 1J5

Club Manager: Erika Angulo, erika@goldsgymbc.ca

Gold's Gym Langley

Monday – Friday // 5:00am – 11:00pm, Saturday and Sunday // 7:00am – 8:00pm

604-882-4653 · 19989 81a Avenue, Langley, BC V2Y 0C7

Club Manager: Alex Ho, alexh@goldsgymbc.ca

Gold's Gym Port Coquitlam

Monday – Friday // 5:00am – 11:00pm, Saturday and Sunday // 6:00am – 8:00pm

778-285-4653 · 1950 Oxford Connector, Port Coquitlam, BC V3C 0A4

Club Manager: Aryan Yogi, aryan@goldsgymbc.ca

Member Support Email: membersupport@goldsgymbc.ca · General inquiries: info@goldsgymbc.ca

Gold's Gym Port Coquitlam: Complimentary Parking on Gold's Premises

Gold's Gym Langley: Complimentary Parking on Gold's Premises / Underground Parking

Gold's Gym West Broadway: Complimentary Underground Parking. Code Needed: Please ask Front Desk Receptionist. Decal Purchase: $49.99 (Non-Refundable)

Decal Application Details. Exterior Parking Decals: Installed either on the front left headlight (Driver's side) or on the windshield in a place where the windshield wipers will not damage the decal (ideally top center, just below the rear-view mirror on the outside on the window). Interior Parking Decals: Installed on interior of the front window just below the rear-view mirror.

Decal must be applied to the headlight or windshield. If the decal is not applied to the vehicle, the member forfeits the right to receive a complimentary replacement should there be a decal malfunction. If the member purchases a new car, or has their windshield/ headlight replaced, the member must purchase a new decal to continue using the underground parking. If the member removes the decal from their vehicle for any reason, they will not be able to reapply it and will have to purchase a replacement should the decal begin to malfunction.

Gold's Gym West Broadway

Monday – Friday // 5:00am – 11:00pm, Saturday and Sunday // 7:00am – 10:00pm

Gold's Gym Langley

Monday – Friday // 5:00am – 11:00pm, Saturday and Sunday // 7:00am – 8:00pm

Gold's Gym Port Coquitlam

Monday – Friday // 5:00am – 11:00pm, Saturday and Sunday // 6:00am – 8:00pm

Purchase is available in club at any of our 3 locations.

Please visit our website for the full list of member perks.

Please visit our website for our Personal Training information. We also invite you to contact your home club and book a FREE Fitness Assessment with our certified personal trainers. Please email personaltraining@goldsgymbc.ca for additional information.

Yes, reservation for group classes is needed.

Schedules

Each club location has a separate schedule. The most current schedules will be posted:

• Our Gold's Gym BC app on the App Store or Google Play
• On our website here
• Your Mico Account must be set up to view the schedule here

Class Booking

A member can book a class through the:

• Gold's Gym BC app
• myiclubonline.com (MICO)

Booking Policies

• Class booking opens 72 hours prior to the class start time. (eg. Friday Sept 17th@6:00pm - you can book for a class for Monday Sept 20th at 6:00pm)
• All bookings can be cancelled up to 1 hour prior to the class on the app or MICO to avoid a late cancel fee
• A cancellation MUST be made at least more than 1 hour prior to the class start time or it is considered a "No Show" and will be subject to a $10+gst fee and charged through the member account
• A "No Show" fee of $10 + GST is incurred if you book and do not show up for class or If a member has incurs three (3) "No Show" bookings in 10 days – booking will be prohibited for 1 week
• All No-Show fees must be paid

1. What are the class safety guidelines? Our Group Fitness Safety Protocols require that all Members and Instructors:

• Are healthy prior to entering the facility
• Check-in using their key fob and have a confirmed reservation for the class

2. How do I check into class? All group fitness participants must check-in as usual at the front desk. A late arrival may forfeit your spot in class if there are people on standby the day of the class. The instructor will conduct "roll call" a few minutes before the class start time. To avoid a "No-Show" fee of $10+gst – please cancel your class booking at least 1 hour before class time. All group fitness participants are encouraged to arrive early enough to complete the check-in process and set up their equipment prior to the class start time.

3. How many people will be able to attend classes? Each club has different class capacities based on the size of the room and the format of the class to provide optimal safety.

Class Rules and Guidelines. Class MAY begin 5 minutes past the booking time (e.g., 9:30am class begins at 9:35am) to allow for proper set up for all participants. Once class begins there will be no entry. Late comers will be asked to leave the facility. This is to maintain the safety of the participants in the class.

After Class

• Clean and disinfect your equipment thoroughly